Young's book is "Knowledge Management Tales - Tale of Two Cities From San Francisco to Johannesburg"
"Based on experience gained from her years within the San Francisco government and projects in South Africa, Gloria Young, lays out the tools necessary to efficiently manage knowledge. Her methods are as easily applicable to government as they would be to any form of business. She clearly communicates how to translate information from implicit or non-existent office processes to sustainable management practices in this new era of politics and technology.” WILLIE L. BROWN, JR., Past Mayor, City and County of San Francisco, and Executive Director, The Willie L. Brown, Jr. Institute on Politics & Service
“For any government, from South Africa to the United States, the insights for continual, ongoing, good management practices and how to capture these practices in an organization are outlined in Ms. Young’s book. This is a must read for young, old, and mature organizations as they prepare to capture the history and current management techniques of their organization.” TED GAEBLER, co-Author, “Reinventing Government,” and City Manager, Rancho Cordova, California
"Gloria Young has developed an intriguing and successful book … She has utilized her unique knowledge of government's need for forward thinking with the present day needs as typified in South Africa's Johannesburg. This is a tool for managing change and while doing so planning for succession. The information on technique, style, philosophy, and knowledge management are but the tip of the iceberg of data presented in this effective management guide to organizational changes needed to maintain and institutionalize competitiveness and effectiveness.”
JUNE FLEMING, Acting City Manager, Franklin, Virginia, and Past City Manager, Palo Alto, California
“For any government, from South Africa to the United States, the insights for continual, ongoing, good management practices and how to capture these practices in an organization are outlined in Ms. Young’s book. This is a must read for young, old, and mature organizations as they prepare to capture the history and current management techniques of their organization.” TED GAEBLER, co-Author, “Reinventing Government,” and City Manager, Rancho Cordova, California
"Gloria Young has developed an intriguing and successful book … She has utilized her unique knowledge of government's need for forward thinking with the present day needs as typified in South Africa's Johannesburg. This is a tool for managing change and while doing so planning for succession. The information on technique, style, philosophy, and knowledge management are but the tip of the iceberg of data presented in this effective management guide to organizational changes needed to maintain and institutionalize competitiveness and effectiveness.”
JUNE FLEMING, Acting City Manager, Franklin, Virginia, and Past City Manager, Palo Alto, California