Case Studies/Publications
"Knowledge Management Tales - Tale of two cities from San Francisco to Johannesburg" by Gloria Young
"Using Shadowing to Build Creativity and Continuity," published in the KMReview Magazine, London, Vol. 7, Issue 3,
July-August 2004
"Capturing and Sharing Knowledge: from San Francisco to Johannesburg," by Gloria Young, published in the Convergence Business Journal, Vol. 7, No. 4, South Africa, February 2007
The Work Design Collaborative, a case study, "A Telework Pilot for the City and County of San Francisco" published in San Francisco, October 2005
Humanity/Advocacy Model (HA4)© - 2003 All rights reserved. Gloria Young
"The Shadow Knows: Discovering the truth behind job titles," by Judi Sandrock, published in the Convergence Business Journal, South Africa, Vol. 6, No. 1, February 2005
"Shadowing - Creative Reflective Practitioners," by Gloria Young and Amanda Kahn, published in San Francisco, March 2004
Featured in "Corporate Agility," by Charles Grantham, Cory Williamson, and James Ware, published by American Management Association, 2007
Featured in "Patterns of Creative Work©," published by Herman Miller, Inc., in Michigan, 2004
Featured in "The Art of Managing Knowledge - A Practitioners Guide," by Judi Sandrock, in South Africa, 2008
Blog Post on We Blog the World regarding South Africa, www.weblogtheworld.com