About the Company
Gloria Young, founder of Young & Lamay Associates, has designed and implemented succession and knowledge management plans to capture the critical business processes for governmental and private organizations. She has engaged several tools to document and provide organizations with knowledge management and organization learning plans including the Shadowing Program where she worked with Stanford University to model the program which included observing work programs and functions and diagramming the systems. Her philosophical approach to addressing organizational issues is based on employee engagement and inclusion. Young developed a change management and cultural diversity program: Humanity/Advocacy Model (HA4)©.
"Knowledge Management Tales - Tales of Two Cities from San Francisco to Johannesburg," compares and contrasts the two cities with enlightening insights. The book is now available for purchase.
Young, with over 25 years of experience working in the public sector, has formed excellent relationships with elected officials, partnered with senior managers to provide leadership and visionary planning strategies for their communities, and served as an elected official. She held the position of the Clerk of the Board/Legislative Administrator, City and County of San Francisco and as City Clerk for the City of Palo Alto. Young & Lamay Associates is a Certified Small Woman-Owned Business - http://www.bidsync.com/DPXBisCASB
As a management consultant, Young provides training in cultural diversity and organizational development for the private sector. She is on the staff of Continuing Education for Public Officials and a certified trainer for FutureSearch Networks.
Young is an international speaker and has made presentations throughout the United States and in South Africa and Europe.